Facilitator – Guest Relations

Company: Apollo Hospital

Industry: Health Care

Job Role: Facilitator

Job Type: Full Time

Exp. Req: 0-2 Yrs

Posted: 5 years ago


Serviced Apartment, Chennai Bypass RdAriyamangalamTrichy -  620008

Language Desired:


Responsibility / Duty:

  • To attend all complaints and suggestions which comes in any form like a walk in, telephonic, fax, E-mail and Postal.
  • To Visit all the patients, floor wise including staff and staff dependents.
  • To meet the attendants of patients in ICU and CCU.
  • To submit feedback in the form of daily and periodical reports to the Head of the department.
  • To assist the patient/patient attendant at the time of code blue/code black paging.
  • To Inform the Head of the department (HOD) about the problems in the feedback forms.
  • To ensure the daily complaints/suggestion obtained from GR rounds and patient feedback are prepared without any delay and forwarded to the respective department heads.
  • To follow-up with the respective department heads in getting back the action is taken/action planned report for the feedback sent.
  • To prepare a monthly analysis of complaints and send to the management for perusal.
  • To follow-up relentlessly till achieving patient satisfaction.
  • To assist the patient/attendant for his/her need and in psychological recovery while being hospitalized.
  • To check if any patient requires a family meeting and to coordinate with consultants and patient attendees to organize the family meeting.
  • To co-ordinate for conducting Patient Feedback review meeting once in every quarter and consolidate all required reports for the same.
  • To participate and contribute to departmental quality initiatives
  • To be aware of departments performance and objective.
  • To carry out data collection/support in data collection.
  • To adhere to the safety norms of the hospital and follow both patient safety and staff safety rules.
  • To perform any Job/task as and when assigned by the Superior.

Skills Required:

  • Communications Skills
  • Negotiating Skills
  • Supervising and Coordination Skills
  • Professional knowledge
  • Personal Effectiveness
  • Quality and result oriented


Private hospital.


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